In the event of cancellation the following charges will apply:
The booking deposit is non-refundable. An additional 100 Euro for cancellations will be charged to your credit card. 4 weeks before date of arrival 50% of entire stay will be charged 1 week or less before date of arrival 100% of total stay will be charged. Heating and electricity charges are additional based on individual meter readings and payable on departure.
A security deposit of 100 Euros is required, this can be paid by major credit card, post dated cheque or cash and is required to cover any breakages or damage that may occur during your stay. The deposit is refunded on departure provided no damage or breakage has occurred.
Please arrive to take possession of holiday homes/apartments between 4.00 and 7.00 p.m. and the property must be vacated by 10.00a.m. on the morning of departure. Check in/out at hotel reception.
The Kenmare Bay Hotel is not responsible for the loss of any valuables or property either during your stay or after departure.
The number of people designated in the original reservation must not be exceeded without first contacting the reservations office.
Guide dogs are welcome. Prior arrangements must be made at time of reservation. A cleaning charge may apply.
Should guests behave in a disruptive manner, cause damage to property or indulge in any other behaviour deemed to be unreasonable by management the rental may be terminated without refund.
Complaints should be notified immediately to our Duty Manager immediately to give us the opportunity to deal with them as soon as possible.
Requests for cots and high chairs must be made with our reservations office at time of booking. One cot per holiday home/apartment is allowed. High chairs are available for rental at 15 Euro per week. We will endeavour to meet your requirements for cots and high chairs but cannot guarantee availability. Cot linen is not available in either location.